Last Updated: March 2026
At Plettenberg Bay Arts Association (PAA), we strive to provide exceptional experiences through our exhibitions, workshops, and events. We understand that plans can change, so we’ve outlined our refund policy below to ensure transparency and fairness for all participants.
1. Workshop and Event Refunds
1.1. Cancellations by Participants
- Full Refund: Available if cancellation is requested at least 14 days before the event or workshop date.
- 50% Refund: Available if cancellation is requested 7–13 days before the event or workshop date.
- No Refund: Cancellations made less than 7 days before the event or workshop date are non-refundable.
- Exceptions: In case of hired exhibition spaces, a separate cancellation policy may apply.
- Refunds may be considered for extenuating circumstances (e.g., medical emergencies) at the discretion of the PAA board. Supporting documentation may be required.
1.2. Cancellations by Plettenberg Bay Arts Association
- If PAA cancels an event or workshop, participants will receive a full refund within 7 business days.
- In the event of postponement, participants may choose to transfer their registration to the new date or request a full refund.
1.3. No-Shows
- Participants who do not attend without prior notice forfeit their registration fee.
2. Artwork Purchases
2.1. Online and In-Person Sales
- Non-Refundable: All artwork sales are final. We do not offer refunds or exchanges unless the artwork is damaged upon delivery.
- Damaged Artwork: If artwork arrives damaged, please contact us within 48 hours of receipt with photographic evidence. We will arrange for a replacement or refund, if possible.
2.2. Custom and Commissioned Artwork
- For custom or commissioned artwork, all agreements, deposits, and refund policies are handled directly between the buyer and the artist. PAA is not responsible for disputes or refunds related to commissioned works.
3. Donations and Fundraising
- Donations and purchases made for fundraising purposes (e.g., charity auctions, raffles) are non-refundable, as proceeds directly support our community and initiatives.
4. Membership Fees
- Membership fees are non-refundable after 14 days from the date of payment.
5. Refund Process
- Refunds will be processed using the original payment method within 7–14 business days of approval.
- To request a refund, contact us at [email protected] with your order details and reason for cancellation.
6. Contact Us
For questions or to request a refund, please email [email protected] or call +27 63 020 0801
Plettenberg Bay Arts Association reserves the right to amend this policy at any time. Updates will be posted on plettart.co.za.
